The new duty counsellor service will be launched this August and will mean that a trained and professional counsellor will answer the phone Monday to Fridays from 8.30am to 5.00pm and can speak directly to anyone concerned about their own or someone else’s gambling.
Bridgitte Thornley, National Director of Counselling Services and Public Health Support, says that this is a game changer for people seeking help because they will no longer have to leave a message with an administrator or a voicemail and wait for someone to call them back.
“We often find that when people call us they are in a state of crisis and need to speak to a counsellor right away. If we can be there to help them when they really need it, hopefully we can get them on the road to recovery sooner,” she says.
The duty counsellors will also be monitoring an email address for people who prefer to seek help online.
“People who email us for help will receive the same support that they would get over the phone. We want to create as many ways for people to get help as possible, so if a person is more comfortable sending an email we are here to support them,” Bridgitte Thornley says.
PGF offers free, professional and confidential gambling counselling services for both gamblers and others affected by gambling.
People can contact PGF on 0800 664 262 to speak to a counsellor from Monday to Friday 8.30am to 5.00pm. Alternatively people can email firstname.lastname@example.org.
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