Venues are required under the Gambling Act to have at least one person on site who is trained in problem gambling awareness and they have to be able to approach a player that may be experiencing difficulties with their gambling.
Venue staff should look out for signs that someone’s gambling could be problematic. This includes: attempts to borrow money on site, agitation, attempts to cash cheques, their family and friends showing concern, long gambling sessions, trying to jam the pokie machine so it plays automatically, playing more than once a week, and children left unattended.
If there is a conviction there will be a fine, but more importantly, they won't be able to operate a gambling premises again.
We applaud the DIA for this prosecution and hope it fires a warning shot across the bow of all gambling venues that they have obligations under the law to look after their patrons and make sure their staff step in and help anyone that is displaying signs of harmful gambling.
Andree Froude is the Director of Marketing and Communications for the PGF Group.
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